Privacy Policy

1. Introduction

The Kuta Beach Heritage Hotel Bali ("we," "our," or "us"), located at Jl. Pantai Kuta Br. Pande Mas, Kuta, Badung, Bali 80361, Indonesia, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website kutabeachheritage.com or interact with our services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our website.

2. Information We Collect

We may collect the following types of personal information:

• Identity & Contact Data — full name, email address, phone or WhatsApp number, company name.
• Booking & Enquiry Data — reservation dates, number of guests, room preferences, event details, special requests.
• Technical Data — IP address, browser type and version, time zone, browser plug-in types, operating system, and other technology on the devices you use to access our website.
• Usage Data — information about how you use our website, products, and services.
• Marketing & Communications Data — your preferences in receiving marketing from us and your communication preferences.

3. How We Collect Your Information

• Direct interactions — when you fill in our enquiry forms, make a reservation, or contact us via email or WhatsApp.
• Automated technologies — as you navigate our website, we may automatically collect technical data about your equipment and browsing actions using cookies and similar technologies.
• Third parties — we may receive data from third-party services including our booking engine provider (D-EDGE), analytics providers, and payment processors.

4. How We Use Your Information

We use the information we collect to:

• Process and manage your room, dining, or event reservations.
• Respond to your enquiries and provide customer support.
• Send you booking confirmations and relevant communications.
• Personalise your experience and improve our services.
• Send marketing communications where you have opted in to receive them.
• Comply with legal obligations and enforce our terms.
• Prevent fraud and ensure the security of our website.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your data with:

• Service providers — trusted third-party vendors who assist us in operating our website and providing our services (e.g., email delivery, booking engine, analytics).
• Legal authorities — where required by law or to protect our legal rights.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Typically, enquiry and booking data is retained for up to 3 years from the date of your last interaction with us.

7. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Object to or restrict our processing of your data.
• Withdraw consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us at web@kutabeachheritage.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We have no control over the content, privacy policies, or practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such data, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: